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FAQS

Shipping

Standard shipping for domestic orders is free.  You may upgrade to a faster delivery service for a fee during checkout.  

For international shipping you can select your courier and shipping speed preferences at checkout.  Shipping costs will vary depending on your selection.  

Most of our items are made to order and take 15-20 business days to complete.  Standard shipping takes 2-5 business days depending on your location.  

In stock items ship in 1-2 business days after the order is placed.  

Please note signature confirmation is required for most shipments.

For international orders please note that all taxes and duties (including VAT) imposed by your country of residence are the customer's responsibility.

ParkFord is not responsible for any packages held by international customs agencies.  Please check with your country's customs office to determine their procedures and any potential charges.

 

Returns 

Returns are accepted within 7 days of delivery less a 5% restocking fee.  We do not accept returns on international orders, custom items, personalized items, and gift cards.  

To be eligible for a return, your item must be unworn, in the same condition that you received it, and packed in the original undamaged gift box.  Once the returned item is received and verified the refund will be issued back to the same account from which it was paid minus the restocking fee and any expedited shipping costs that were selected during the original checkout.  

If you would like to return an item and meet the criteria above please email us at hello@parkfordjewelry.com to initiate the process. 

Please note, return shipping is the responsibility of the buyer, please consider using a trackable shipping service or purchasing shipping insurance for high-value items.

 

Our Materials

Gemstones

We use only genuine natural gemstones and precious metals in our products.  Natural gemstones may or may not be treated to enhance their natural beauty depending on the stone and we are happy to share this information with you upon request.  Due to the fact that our gemstones are natural and not manmade, each stone will have its own unique characteristics making each piece one of a kind.      

Metals

We use recycled, solid 14K Gold in all of our pieces.  If you prefer a higher carat gold or platinum please contact us with your request.


Care and Cleaning

The safest way to clean your ParkFord jewelry is with a soft toothbrush and dish soap in warm water.  Gently brush with soapy water (over a bowl so it doesn't go down the drain!), rinse, and then dry with a soft lint free cloth. 

Store your pieces in their own compartments to keep them from getting scratched by other items. 
Always put your jewelry on last after makeup, lotions, hair products, etc. to protect it from oils and chemicals that may damage the piece. 
And remember to remove your jewelry before swimming and showering!

 

If you have any questions we are happy to help!  We can be reached at hello@parkfordjewelry.com