FAQS

SHIPPING POLICY

Domestic (U.S.)

  • $15 insured USPS Priority on orders under $500 (2–3 business days; longer for remote areas).

  • Complimentary insured UPS Ground on orders over $500.

  • Orders over $10,000 ship via insured UPS 2-Day Air for added security.

  • Shipments to U.S. territories are sent via USPS and may require additional transit time.

  • In-stock items ship within 2 business days (Mon–Fri).

  • Made-to-order pieces require 6–8 weeks for production and delivery. If you need your order sooner, please contact us—rush service may be available for an additional fee.

  • Most shipments require signature confirmation upon delivery.

International (Canada, UK, Australia & New Zealand)

  • Shipping is available to Canada, the UK, Australia, and New Zealand.

  • At checkout, you can select your preferred courier and shipping speed.

  • Shipping costs vary by service and destination.

  • Taxes, duties, and VAT imposed by your country of residence are the customer’s responsibility.

  • Parkford is not responsible for packages held or delayed by international customs. Please check with your country’s customs office for information on procedures and potential charges.

 

Order Updates
Once your order ships, you’ll receive tracking information so you can follow its journey to you.


REFUNDS & RETURNS

We want you to love your Parkford jewelry. If you have any concerns with your order, please contact us right away so we can help make it right.

Eligibility

  • Only ready-to-ship items are eligible for a refund.

  • Returns must be initiated within 14 days of delivery.

  • Items must be unworn, in their original condition, and packaged in the original gift box.

  • We do not accept returns on made-to-order pieces, custom or personalized items, international orders, sale items, or gift cards.

How to Return
To start a return, email us at hi@parkfordjewelry.com. Return shipping is the responsibility of the buyer. We recommend using a trackable service and purchasing insurance for high-value items.

Refunds
Once your return is received and approved, your refund will be issued to the original payment method, minus any expedited shipping charges from the original order.


ORDER CANCELLATIONS

Orders cannot be canceled once placed. If your order was made in error, please contact us within 24 hours. A 5% restocking fee will apply to cover non-refundable transaction fees.

 

OUR MATERIALS

Gemstones
We use only genuine, natural gemstones in our jewelry. Some stones may be treated to enhance their natural beauty, and we’re happy to share details upon request. Because our gemstones are natural—not lab-created—each has its own unique color variations and characteristics, making every piece truly one of a kind.

Metals
All of our pieces are crafted in recycled solid 14K gold or 925 sterling silver. If you’re interested in a higher karat of gold or a different metal option, please reach out to us with your request.


CARE AND CLEANING

The safest way to clean your ParkFord jewelry is with a soft toothbrush and dish soap in warm water.  Gently brush with soapy water (over a bowl so it doesn't go down the drain!), rinse, and then dry with a soft lint free cloth. 

Store your pieces in their own compartments to keep them from getting scratched by other items. 
Always put your jewelry on last after makeup, lotions, hair products, etc. to protect it from oils and chemicals that may damage the piece. 
And remember to remove your jewelry before swimming and showering!


CONTACT US

If you have any questions, we are happy to help!  Email us at hi@parkfordjewelry.com